Workforce Training & Hospitality Excellence
Miles of Smiles
Equip your managers and employees with the tools to deliver a consistent, exceptional guest experience in Ocean City. By setting clear standards, leading with kindness, and striving for outstanding service, we can set Ocean City apart. Join us in creating Miles of Smiles for every guest!
Industry Certifications
ServeSafe - Industry-recognized food safety training & certification for hospitality employees, helping protect guests & meet safety standards.
TAM / TIPS - Build confidence in managing alcohol service with
techniques that protect guests, staff, and your business.
Human Trafficking - The No Room for Trafficking (NRFT) program builds on the lodging industry's commitment to eradicate human trafficking by uniting us around collective anti-trafficking efforts that meet the needs of today's hospitality employers and employees.
Learning Lobby
Build your skills and move your career forward with training designed for hospitality professionals at every stage. Learning Lobby delivers practical, engaging classes that cover everything from exceptional customer service and effective leadership to day-to-day operations and evolving industry trends. Gain real-world knowledge you can use immediately, learn from experienced instructors, and connect with peers—all while supporting and strengthening the hospitality community in Ocean City and beyond.
Hospitality Huddles
Interactive meetings focused on topics that matter most to today's hospitality professionals, covering everything from current trends and operational updates to marketing strategies, workforce topics, and emerging opportunities.
